Contractors
RENOVATIONS | TILING| FLOORING| SHOWERS| BATHROOMS| PAINTING
What is a Installation Company Contractor?
We appoint independently owned Contractors to our platform to perform work for Clients. We refer to Contractors as Service Partners as we look to build a mutually beneficial relationship bedded in respect, honesty, accountability and professionalism. Certain Service Partners may be selected to become a Franchisee of The Installation Company.
Should you wish to join The Installation Company platform to receive work and deliver superior service contact us today. The platform was designed to assist Clients with a quick and efficient way to access reliable, credible and fully vetted service providers
Benefits
We provide a supportive and sustainable model for tradesmen such as tilers, laminate flooring installers, plumbers, electricians, builders, painters and more. Our platform uses technology, best practices and experience to take the pain out of managing a services business, leaving you with more time to focus on revenue and profitability.
Candidates
Individuals and/or companies with an existing business and experience in delivering quality workmanship. Partners can range from a one-man show right up to 10+ staff.
Areas where we are recruiting new Service Partners
If you fall outside these areas, your application may be delayed
- Gauteng - JHB – South
- Gauteng - Vaal
- North West - Brits & Hartbeespoort
- North West – Potchefstroom / Klerksdorp
- Limpopo – Tzaneen / Polokwane
- Western Cape – Winelands region
- KZN – Umhlanga / Ballitto
- Western Cape: George
- Eastern Cape - Gqeberha
- Eastern Cape – East London
Requirements
The minimum requirements below must be met and maintained. These are important to ensure that only quality providers are accepted onto the panel, ensuring superior service delivery for Clients.
Service Partners
- Share our passion for exceptional Client service
- Well-presented and professional in approach
- Be conversant in English
- No criminal convictions or pending criminal cases
- Valid South African bank account
- Ability to use mobile applications (apps)
- 2 years’ experience in the relevant trade plus 6 trade references
- Access to a well-maintained and reliable vehicle
- Have all the tools required to perform the work adequately
- Where a trade is governed by a professional body (such as Plumbers), provide proof of membership
Staff
- Share our passion for exceptional Client service
- Well-presented and professional in approach
- Be conversant in English
- South African citizen or be in SA legally
- No criminal convictions or pending criminal court cases
Who should become an Installation Company partner?
Any experienced construction and related services entity that meets the requirements and would like to secure a constant flow of work from our Affiliates. The Installation Company provides world-class technology to help you generate higher revenues and improve profitability. We also provide a platform for you to scale-up your business. If you share our passion for exceptional Client service, are suitably qualified and experienced and meet our minimum requirements, we invite you to join. Our Partners are made up of one-man sole proprietors through to large multi-team businesses.
Do I have to run my entire business through The Installation Company?
We recognise you may have existing clients and as such, we do not expect you to dedicate 100% of your time and effort to The Installation Company. If you are busy with non-Installation Company projects, simply indicate this on the platform diary and no work will be allocated during this time. We do however expect at least 25% of your capacity to be made available to Clients provided on the platform. If you would like to run your entire business through our platform, we will gladly accommodate you.
Can I do big project work through The Installation Company?
Yes, we service both residential and commercial clients and – depending on your experience, competencies and capacity – will allocate larger projects (typically R1m to R10m) to our accredited commercial Service Partners.
How does pricing work?
Our objective is to establish fair pricing for both Clients and Service Partners and have set recommended prices on many of the services offered. We do, however, allow for adjustments to recommended pricing based on the unique circumstances of each site and Client, effectively giving Service Partners the ability to negotiate. We do not allow for charging of quotes, call-outs (except Plumbing and Electrical maintenance) and travel within 20km of the areas we serve. We are professionals and as such will never over-charge or low-ball (where a quote for work is purposefully reduced to get the work and then increased afterwards).
Is The Installation Company just another Marketing platform?
Absolutely not. The Installation Company is a “pro-supplier” ecosystem, which solves many of the challenges of Contractors. The panel is made up of “Partners” and not “Suppliers” and we work together to secure work and deliver exceptional service profitably. We do not send multiple partners to the same Client request thereby providing you the best chance of converting the quote into a job.
What is the relationship between The Installation Company and CTM Installations and Italtile Installations?
The Installation Company owns and manages the CTM Installations and Italtile Installations brands. These brands were created to provide credible installation solutions to CTM and Italtile Clients, in addition to driving the training and upskilling of tilers within the market place. The Installation Company is a separate legal entity and also markets to a broad range of potential Clients.
What is the admission criteria?
To ensure that only the best make it onto our panel, we spend a great deal of time vetting potential partners. This process includes verification of ID and work permits (if applicable), criminal checks, credit checks, registration with professional bodies (if applicable), references and audits of social media compliments/complaints. We score every applicant and will only accept those that meet our high standards.
How do Client ratings and reviews work?
Client ratings are requested after every job you complete. We provide feedback to you and work with you in remedying poor scoring areas. Should a partner consistently fail to meet the minimum score, they will be removed from the panel. We expect all Service partners to maintain a score of 4.5/5.0.
What does it cost to join?
A joining fee of R999 is payable after the initial screening process. Criminal checks may be done anywhere however if you make use of our office, we charge R199 per person.
Once I’ve joined, what does it cost?
A fee of between 10,0% and 20,0% is charged on labour items depending on the commercial terms agreed with yourself. Projects over a certain value attract lower fees.
How does payment work?
The Installation Company collects all payments from Clients. We then settle any deposit or final balance amounts with our Service Partners weekly.
What happens if a Client doesn’t pay?
If the correct procedures were followed, The Installation Company will settle the amount which was received less commission
COMPANY INFORMATION
Regus, 2nd Floor, Tower B
Northlands Corner Shopping Centre
Witkoppen Road
COMPANY MEMBERSHIPS
SAWLFA
Flooring Association
CONSUMER GOODS & SERVICES OMBUD
Fairplay between consumer & supplier
OnCall Franchising (Pty) Ltd [Reg 2021/854171/07]
t/a The Installation Company