1. INTRODUCTION

The Installation Company takes your privacy seriously and is committed to protecting your personal information. We use the personal information we collect from you in accordance with the Company Privacy Policy. Please read this Privacy Policy in conjunction with the Terms and Conditions of Use as published on the The Installation Company website from time to time. All personal information collected from you is done so with the express purpose of conducting business activities with you. This may or may not result in the conclusion of a contract or transaction between The Installation Company, yourself and/or a Service Partner. You expressly consent to us collecting and processing your personal information when using this Website and our services. Personal information may be used to provide information of our products and services to you from time to time. Information may also be used for a variety of purposes including;

• pursue our legitimate interests such as to compile reports and statistical analysis;
• comply with requests for information from any internal or external auditor of the company and or/its Affiliates, or any regulatory body;
• provide you with information about our products and services from time to time via email, telephone or other means;
• meet legal and regulatory requirements to which we may be subject;
• use in connection with legal proceedings; and
• assist with any criminal or similar investigation.
• resolving complaints

We may share your personal information with third parties where;

• those required in order to meet our transactional or contractual obligations to you (such as transporters for the delivery of goods purchased from us);
• external auditors; and
• regulators, governments and law enforcement authorities.

2. WHAT DO WE DO WITH YOUR INFORMATION?

When you use our services, we collect the personal information you give us such as (but not limited to) your name, cellphone number, physical and email address for the purpose of understanding your needs, allocating an appropriate Service Partner and delivering services to your expectation. We communicate using, but not limited to, phone calls, WhatsApp, SMS and email for the purpose of delivering a professional service. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address which helps us see which area you are located in in addition to help us know which browser and operating system you using so that we can display information in an appropriate and easy to read manner.

3. MARKETING

We may send you emails, SMS or other communication about current or future services. By providing your personal information with the intention to transact with us, you agree to us sending you such marketing messages. You do however retain the right to request us to remove you from marketing communication. For this purpose, all communication will be sent with an “opt-out” link. Should this not be successful, please send us an email at info@installco.co.za and we will action your request within 72 hours.

4. CONSENT

When you provide us with personal information to complete a transaction or verify your payment details we accept that you consent to our collecting this information and using it responsibly and for that specific purpose. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no and/or opt out.

If you would like to withdraw consent to marketing messages, you may withdraw your consent at any time. Simply reply to the message with the words “OUT” or “NO” or email us at info@installco.co.za requesting removal from our database. Please note however that should you wish to have us attend to more work for you in future and you have opted out of marketing communication, we will make contact with you solely for the purpose of discharging our duty in delivering the service to you.

5. DISCLOSURE

We may disclose your personal information if required by law to do so or if you violate our Terms and Conditions of Use.

6. THIRD PARTY DEVELOPMENT AND HOSTING

Our IT systems and platform is developed, maintained and hosted by third parties appointed by the company from time to time. Your data is stored through our platforms data storage mechanism. At all times your data will be stored on a secure server behind a firewall and transmitted in a secure manner using encryption.

If you choose to use our platform to make payment then we will store your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete the transaction. After that is complete, your information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard and American Express. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

7. THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. Once you leave our platforms website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our platform, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Our platform uses Google Analytics to help us learn about who visits our site and what pages are being looked at.

8. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

9. COOKIES

Our website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognize repeat users, facilitate the user’s on-going access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools. The type of information collected by cookies is not used to personally identify you. If you do not want information collected most web browsers allow you to deny or accept the cookie feature. Note that should you disable your cookies you may not be able to use all the features of our website. When you visit the website or send emails to us, you consent to receiving communications from us or any of our divisions, affiliates or partners electronically in accordance with our privacy policy

10. AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our platform is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products and services to you.

12. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Managing Director at;

Email: info@installco.co.za

Telephone: 010 593 0599

Head Office – CTM North Riding
2 Aintree Road, North Riding
2194